How SBA works for dealerships
The Service Booking App platform is highly configurable enabling a dealership or dealership groups to manage different brands, locations and service descriptions from one to an unlimited number of dealerships.
System driven bookings
The application is triggered by data from systems such as a DMS, CRM or CSV data ingested into the platform. A customized URL link is sent to the customer via either text and/or email. This URL link immediately launches SBA, providing customers a rich, personalised user experience.
Customer driven bookings
SBA enables a rich service booking experience where a customer wants to make a booking from the main dealership website of their own accord. Whilst dealership websites typically offer the ability to request a service booking, SBA automates the management of the booking and provides more accurate scheduling and transport options for the customer.
Integration
Automate the sending of Service Booking invites through integration with your primary service database
DMS
Integrate seamlessly with CDK Autoline Rev8 and other DMS systems. For large dealerships where two way integration is not possible we offer Robotic Process Automation (RPA) to automate bookings between SBA and the DMS.
CRM
Whether you are managing your customer service lists in a CRM and/or campaigns, SBA can integrate seamlessly to automate both the invite and booking process.
CSV
Deliver a CSV dataset directly into the Service Booking App to trigger email or text notifications out to customers in need of services.
Benefits
For Customers
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Significantly reduce time to booking
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Receive vehicle specific service options
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Receive a range of convenient transport options
- Have confidence to book a service slot that suits you
For Dealerships
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Reduce cost of administration by having the customer confirm the booking time immediately
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Increase bookings due to ease of use
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Increase brand presence and NPS
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Integrate customer data for automation of processes