“SBA is designed to work with any Dealer Management System (DMS), delivering a personalised modern digital experience that increases service booking conversion rates.”
Alan Leigh CEO Experieco
Explore Customer Stories
Product Benefits
Easily augment your existing DMS
SBA can work with your existing DMS and CRM to automate service bookings, reducing the time taken to administer bookings and freeing up precious resource.
Increase service booking sales conversions
Intuitive, mobile first UI increases the chance of immediate booking by customers
Increase customer satisfaction
SBA supports increasing NPS. It achieves this by providing personal customer information coupled with richer service options
How it works
Step 1.
SBA is a highly personalised app that is launched from either a text or email message
An email (or text) is triggered by the DMS or CRM system prior to a Service Appointment (e.g. 4 - 5 weeks)
for the service appointment. The SBA platform cleverly presents unique links for every customer to enable personalized detail to be surfaced in the application.
Step 3.
62% of customers that enter that application make a booking
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With a well designed personalized user experience the app converts 62% of customers that enter the app into confirmed bookings.
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A scheduled service appointment is generated by the application so customers can have that easily scheduled in their personal calendars.
Step 2.
Open Link, Select & Confirm
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Clicking on the message immediately launches the service booking app. No need to download an app from the app store
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Confirm your vehicle and select recommended or additional service options, transportation options and preferred time of drop-off
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Finally, review and confirm your appointment.